Masked Virus - Online Mask Store

To clean your resin mask from Masked Virus, we recommend gently wiping the surface with a a q-tip or cotton ball dampened with mild soap and water. Avoid using harsh chemicals or abrasive materials as they may damage the finish of the mask. After cleaning, be sure to thoroughly dry the mask before storing it in a cool, dry place away from direct sunlight. Additionally, if your mask has any delicate or intricate details, such as painted designs or embellishments, take extra care to avoid causing any damage during the cleaning process.

When it comes to storing your resin mask from Masked Virus, it's important to handle it with care to ensure its longevity. Place the mask in a cool, dry, and well-ventilated area away from direct sunlight. Avoid storing it in humid or extreme temperature conditions, as this can compromise the integrity of the resin material. While all the masks are coated with UV top coating the sun still can do damage. Additionally, consider investing in a display case or cover to protect the mask from dust and accidental damage. By following these storage tips, you can keep your resin mask in optimal condition for years to come. If you do not have one of our custom stands it is recommended to not keep the mask flat (nose facing ceiling) or it may change it's shape slightly with temperature changes. An easy way is to keep its form is placing a rolled piece of cloth or foam form fitting cylinder behind it to rest on.

We understand that accidents happen, and masks can become damaged over time. Shoot us a message in the form below. Be sure to include what happened, where the damage is, and the type of damage done to the paint job (i.e. on the edge, gouge, surface scuffing, etc.) We'll follow up with a request for photo evidence of the damage and consult you from there for repairs and quotes.

We recommend measuring your face using a soft measuring tape to ensure the most accurate fit for our resin masks. Start by measuring the width of your face from cheekbone to cheekbone (do not bend it over your nose), and then measure the distance from your hairline to just under your chin. These measurements will help you determine if a specific resin mask will fit comfortably and securely. Keep in mind that some of our masks are adjustable, so if you are in between sizes, there may be some flexibility in achieving the perfect fit. Most of our straps are adjustable and can fit most sizes unless otherwise states on the product. If you have any further questions about measuring for a resin mask, our customer service team is always available to assist you.

At Masked Virus, the production time for our high-quality resin masks varies depending on the complexity of the design and the volume of orders we have at the time. Typically, production can take anywhere from 3 to 4 weeks since these are handmade. Once the mask is ready, we offer various shipping options for our customers to choose from. We have standard shipping, which can take 5-10 business days, and expedited shipping, which can take 2-5 business days. Keep in mind that these timeframes are estimates and may be subject to change during peak seasons or unforeseen circumstances. We understand the anticipation and excitement of receiving your custom resin mask, and we strive to ensure timely production and delivery without compromising on quality. Thank you for your patience and support of our commitment to creating exceptional masks at Masked Virus. If you have specific concerns about production and shipping times, feel free to reach out to our customer service team for further assistance. We are committed to providing a seamless and satisfactory experience for all our customers.

At Masked Virus, we offer both general and international shipping for all our resin masks. Our general shipping policy includes standard and priority shipping within the United States, with an estimated delivery time of 3-5 business days. For customers who require their orders sooner, we also offer expedited shipping options for an additional fee. For international shipping, we ship to most countries worldwide, with shipping fees and delivery times varying depending on the destination. Customers can select their preferred shipping method at checkout and view the associated costs and estimated delivery times. Please note that international orders may be subject to customs fees and import duties, which are the responsibility of the recipient. To avoid shipping delays or issues please double-check your shipping address before completing your order. Make sure to provide accurate and up-to-date information to ensure a smooth delivery process. As soon as your order is shipped we will provide you with a tracking number via email. If it does not show up via email please check your spam folder. You can use this to monitor the progress of your order and estimate its delivery date. Regardless of the shipping destination, all orders placed with Masked Virus are carefully packaged and promptly dispatched to ensure our customers receive their resin masks in excellent condition and within a reasonable timeframe. If you have any specific shipping inquiries or require further assistance, our customer service team is available to help.

We want you to be completely satisfied with your purchase from Masked Virus. If you are not satisfied for any reason, we offer a straightforward return policy to make your shopping experience as hassle-free as possible. Return Policy: You may return your unused item in its original packing within 30 days of delivery for a full refund. Please contact our customer service team in the contact form to initiate a return. Provide your order number and the reason for your return. Our team will guide you through the return process. Once we receive your returned item, a refund will be processed to your original method of payment within 5-7 business days. Conditions for Returns: Items must be unused and in the same condition as received. Original packaging must be included. Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., incorrect item received, damaged item) We strive to ensure that every resin mask leaving our workshop meets our high-quality standards. In the unlikely even that you receive a defective or damaged item, or if there is an error in your order, we will promptly offer a resolution to make it right. Refund Policy: Defective or Damaged Item: Contact us within 7 days of receiving your order. Please include your order number and clear photos of the issue. We will arrange for a replacement or offer a full refund, including return shipping costs if applicable. Order Error: If you receive an incorrect item, please contact within 7 days of delivery. We will provide instructions for returning the incorrect item and will promptly send the correct one at no additional cost to you.

At Masked Virus, we appreciate the opportunity to collaborate with like-minded brands and individuals who share our passion for creativity and craftsmanship. We are open to exploring potential partnerships that align with our brand values and aesthetic. If you are interested in discussing a brand deal, collaboration, sponsorship, or any other form of partnership with us, please reach out to our team on our customer service form. Kindly provide detailed information about your proposal, including your brand or project overview, collaboration ideas, and any relevant details you think would be helpful for us to consider. We carefully review each proposal to ensure it aligns with our vision and standards. While we cannot guarantee acceptance of every proposal, we look forward to hearing from you and exploring the possibility of working together to create something special.

For us to consider a brand deal or collaboration, a certain criteria must be met: Alignment: The partnering brand's values, aesthetics, and target audience should align with our brand's ethos. We aim to maintain the integrity of our craftsmanship and design philosophy. Quality: The proposed collaboration should reflect a commitment to quality and creativity that matches our own standards. This includes both product design and presentation. Audience: The partnering brand should have an engaged audience that resonates with our products that ensures the collaboration benefits both parties. Mutual Benefit: The collaboration should be a win-win situation, offering value to both our shop and the partnering brand. This can include exposure, cross-promotion, and reaching a new market.

If you believe your brand or project aligns with our requirements, feel free to reach out to use via our contact form. In your proposal please include the following: A brief introduction to your brand and its values. Your ideas for the collaboration, including any specific products or themes you have in mind. How you envision the collaboration benefiting both parties. Information about your audience and reach. Any past collaborations or projects that showcase your creative approach. After receiving your proposal we will review it carefully to determine if it aligns with our brand and meets our criteria. We may reach out for further discussions or clarification. If we decide to move forward, we will work together to define the scope, goals, and timeline of the collaboration.